At RMS Stonex, we are dedicated to delivering premium marble products with a focus on quality and customer satisfaction. Our shipping process ensures safe and timely delivery across India and beyond.
Shipping Policy
- Delivery Timeline: Marble and other stone products are typically delivered within 5-6 days across India and internationally, depending on the destination.
- International Shipping: We export our premium marble products globally, with delivery times varying based on location.
- Secure Packaging: Our team follows industry best practices for loading and packaging, ensuring your marble arrives in pristine condition.
- Insurance Coverage: All shipments are fully insured to safeguard against any potential damage during transit.
Return & Exchange Policy
We take pride in ensuring your marble meets the highest standards. In the rare instance that a return or exchange is needed, the following policies apply:
- Defects and Issues: If your order arrives with a major defect, such as a broken panel or incorrect product, we will promptly replace the affected items.
- Exchange Process: For damaged parts, we will arrange a replacement panel and prioritize delivery by coordinating with other orders in your area.
- Returns: While returns are uncommon, we are committed to addressing any concerns with efficiency and care.
At RMS Stonex, your satisfaction is our priority, and we strive to make every interaction seamless and worry-free.